Facial Recognition Watch Lists for a Retail Shop

Picture a shop where the same few people are suspected of repeat shoplifting. Staff change shifts and cannot remember every face. The owner wants a reliable heads-up when someone of concern walks in.

The challenge

Staff cannot watch every monitor, and repeat offenders often return when a different employee is working. At the same time, the owner wants to give loyal VIP customers better service.

How we would set it up

We install a face-capture camera at each customer entrance, mounted at the right height and angle for clear images, and connect it to a recorder with facial recognition. The owner builds watch lists, such as people previously trespassed from the store, and an optional VIP list.

How it works

• When someone walks in, the camera compares the face against the store's own watch lists.
• If there is a match to a watch list, managers get an instant alert on a phone or tablet with a snapshot.
• A match can also trigger an automated trespass warning or notify a manager to approach.
• A VIP match can alert staff so they can greet the customer.
• Every alert links to recorded video for review.

Responsible use

Facial recognition should be used with clear signage and a written policy. We help configure watch lists, who can see them, and how long data is kept, and we recommend that owners check the laws that apply to their business. Staff should always confirm an alert before acting.

What the owner gets

• Consistent alerts no matter who is on shift
• Faster, calmer responses to repeat problems
• A system the shop owns, with no monthly subscription required